What you may need to know.
FAQ's
What is your shipping policy?
We offer FREE Freight and Insurance with every straight or mixed dozen of Primo Estate or JOSEPH products.
Shipping is $9 within South Australia and $14 for all other states for orders of 11 bottles or less of Primo Estate or JOSEPH products.
What is your Virginia Vineyard shipping policy?
For Virginia Vineyard, shipping is $9 per case within South Australia and $14 per case for all other states.
We offer FREE Freight and Insurance for all orders of 5 cases or more.
What is your returns policy?
If you’re not 100% satisfied with any of our wines or olive oils, we’ll happily replace or refund them. Simply call 08 8323 6800 or email us at cellardoor@primoestate.com.au within one year of receiving your delivery and we’ll organise the rest.
How long does shipping take?
We ship via Australia Post eParcel, with delivery times of 3–6 business days for metropolitan areas and 4–10 business days for regional locations.
Who do you ship with?
We ship all orders with Australia Post eParcel. Our wines and olive oils are packed in secure, padded packaging and breakages are rare.
Do you offer international shipping?
Contact us directly for international shipping – cellardoor@primoestate.com.au
When is your next winery event?
We've got an exclusive winery lunch for members of our Primo Favourites Club coming up - click here for details.
Why is the winery named Primo Estate?
Primo Grilli, together with his sons Joe and Peter, was our founder. He was born in Italy and immigrated to Australia in 1953.
How long has Primo Estate been making wine?
1979 was our first vintage. Joe Grilli, our winemaker, had just graduated as Dux of Oenology from Roseworthy Agricultural College.
Who owns Primo Estate?
Primo Estate has always been 100% owned by the Grilli family.
Do you own your own vineyards and winery?
Yes! Our vineyard sits on McMurtrie Road, McLaren Vale. We use the same winery that Primo and his sons built in the 1970s.
Why is the JOSEPH Sparkling Red sold out and when will it be back?
The JOSEPH Sparkling Red is made using an aged base wine – we can only use a tiny amount of this mother stock to make the JOSEPH each year. It is released in October and usually sells out by Christmas.
Why is the Virginia Vineyard Shiraz Cabernet Merlot sold out and when will it be back?
The Virginia Vineyard Red is a popular wine that sells out quickly each year. It is released in February.
Are aged wines available to order?
We have a museum of aged wines that are available by request. For more info contact cellardoor@primoestate.com.au