What you may need to know.
FAQ's
What is your shipping policy?
We offer FREE Freight and Insurance with every straight or mixed dozen of Primo Estate or JOSEPH products.
Shipping is $9 within South Australia and $14 for all other states for orders of 11 bottles or less of Primo Estate or JOSEPH products.
What is your Virginia Vineyard shipping policy?
For Virginia Vineyard, shipping is $9 per case within South Australia and $14 per case for all other states.
We offer FREE Freight and Insurance for all orders of 5 cases or more.
What is your returns policy?
If you’re not 100% satisfied with any of our wines or olive oils, we’ll happily replace or refund them. Simply call 08 8323 6800 or email us at cellardoor@primoestate.com.au within one year of receiving your delivery and we’ll organise the rest.
How long does shipping take?
We ship via Australia Post eParcel, with delivery times of 3–6 business days for metropolitan areas and 4–10 business days for regional locations.
Who do you ship with?
We ship all orders with Australia Post eParcel. Our wines and olive oils are packed in secure, padded packaging and breakages are rare.
Do you offer international shipping?
Contact us directly for international shipping –cellardoor@primoestate.com.au
Why is the winery named Primo Estate?
Primo Grilli, together with his sons Joe and Peter, was our founder. He was born in Italy and immigrated to Australia in 1953.
How long has Primo Estate been making wine?
1979 was our first vintage. Joe Grilli, our winemaker, had just graduated as Dux of Oenology from Roseworthy Agricultural College.
Who owns Primo Estate?
Primo Estate has always been 100% owned by the Grilli family.
Do you own your own vineyards and winery?
Yes! Our vineyard sits on McMurtrie Road, McLaren Vale. We use the same winery that Primo and his sons built in the 1970s.
Are aged wines available to order?
We have a museum of aged wines that are available by request. For more info contact cellardoor@primoestate.com.au
Everything you need to know about visiting our tasting room.
Cellar Door FAQ's
Do I need to book a wine tasting?
Walk-ins are welcome and we'll always do our best to look after you, but we'd recommend booking ahead to make sure we can give you the full experience. Book online here or call us on 08 8323 6800.
How much does a wine tasting cost?
We offer two tasting experiences.
Our Primo Estate Tasting is $15 per person and includes a guided tasting of our Primo Estate wines with freshly baked bread and JOSEPH Extra Virgin Olive Oil - the fee is waived with any purchase.
For something special, The JOSEPH Experience is a $25 sit-down tasting featuring our premium JOSEPH wines paired with extra virgin olive oil, Italian Grana Padano cheese, and crusty bread - waived with any JOSEPH purchase.
Book your tasting online or call us on 08 8323 6800.
Do you do olive oil tastings?
Yes! Every tasting includes our freshest harvest of JOSEPH Extra Virgin Olive Oil served with freshly baked bread.
If you choose The JOSEPH Experience, you'll also enjoy Italian Grana Padano cheese alongside the olive oil. We always pour whatever's freshest from our latest harvest so you're tasting the oil at its best.
What food is available at the cellar door?
Our tastings are always accompanied by freshly baked bread and JOSEPH Extra Virgin Olive Oil. If you choose The JOSEPH Experience, you'll also enjoy Italian Grana Padano cheese.
We're a tasting room rather than a restaurant, so we don't offer a full food menu - but there are plenty of great dining options nearby in McLaren Vale.
How long should I allow for a visit?
Most visitors spend 30-60 minutes with us.
Where are you located?
You can find us at 50 McMurtrie Road, McLaren Vale, South Australia - about 45 minutes south of Adelaide.
We have plenty of free on-site shaded parking. Get directions on Google Maps: https://maps.app.goo.gl/RzKdrBtb6rvbT1M56.
Is the cellar door wheelchair accessible?
Yes, our cellar door is fully wheelchair accessible, including our parking area and bathroom facilities.
Are children welcome?
Absolutely! Children are welcome at our cellar door. We have a lovely courtyard where families can spread out, and we keep colouring-in packs on hand to keep the little ones busy while you enjoy your tasting.
Can I bring my dog?
Dogs are welcome in our courtyard but unfortunately can't come into the tasting room due to food service regulations - the exception being guide dogs and assistance animals.
If you're visiting with your dog, let us know when you arrive and we'll make sure you're set up comfortably outside.
Do you host group tastings or private events?
We'd love to host your group! We can accommodate bookings of up to 8 people. Book your tasting online or call us on 08 8323 6800 to arrange it.
We do not host private events.