Refund policy

Returns

If you do not LOVE your wine or olive oil order, you can choose to exchange for the full value of your original purchase or receive a full refund.

We accept returns for damaged and/or broken wine bottles. You can choose to exchange for the full value of your original purchase or receive a full refund.

You may try up to 1 bottle and still receive a full refund if you would still prefer to return your products. If you believe your wine has a specific fault, we ask that you return a sample of the product tried for us to carry out the appropriate evaluation.

To inititate a refund or exchange, please contact us directly:

phone: 08 8323 6800
email: cellardoor@primoestate.com.au

Please Note
Our Refund and Return Policy is offered on good faith, and we ask that it only be used in genuine cases where you have been unsatisfied with your purchase. We reserve the right to refuse a request for a refund/return if we believe a customer is abusing the policy.